It's a pleasure to meet you.
Thanks for stopping by my page. I'm excited to have a place to share my insights as well as information of some of the coolest things on the market. (or not yet on the market)
Insurance can be pretty boring let's face it. The fun part is, we're reinventing it every day. From analytics to drone technology, or self driving cars and artificial intelligence, we're changing, fast.
I often reflect on what I call the "Uber Phenomenon." Uber is now valued at $60 billion dollars, for a US Market that generates about $7 billion in fares each year and has left an industry upside down. How?
Industries all over are having this type of disruption; companies and start-ups that are much more agile, smaller, scale quicker and are cutting edge. They're also a fun, new approach to stale industries.
"How do you innovate to lead an industry? You give your people the power to do it."
I'm a change agent, an entrepreneur, and a bold visionary. I'm curious about everything and scared of nothing. People drive change through technology; not business requirements, project panels or "back-in" approaches to innovation. How are you innovating?
"Trying to control innovation, is not innovating"
See where I'll be, share your story or get in touch. I'd love to hear from you.
AVP-Strategy & Innovation
NGL Insurance Group
Duluth Trading Company
Great Wolf Resorts
ACS-Associate, Customer Service
ALMI-Associate, Life Mgt Institute
ARM-Associate, Risk Management
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Member-National Speakers Association
International Call Center Management Institute
Insurance Wire Publishing
Member-Association of Claim Professionals
Member-National Association of Subrogation Professionals
Member-Society of Professional Consultants
Member-Property Casualty Insurers Association of America
Specialties & Focus
- Microsoft Access
- Business Objects
- Microsoft Power BI
- AI/Machine Learning
- OnBase Workflow
- Microsoft Share Point
- Microsoft Visio
- Cisco-IPCC Express
- Verint Workforce Mgt.
- IEX Workforce Mgt.
- Genesis IVR
- Underwriting & Claims
- P&C, Life, Disability
- Agency Management
- Product Development
- Emerging trends
- Organizational Design
- Change assessment
- Generational Workforce Development
- Motivation/Management Training
- R&D facilitation
- Executive Support
- Process understanding
- Buy-in presentations
- Industry Disruption response
- Technology capabilities
- Site selection & design
- Multi-site implementation
- Work at home deployment
- On/Off shore
- Industry Bench marking
- IVR, self service technology
- Multi-Channel Deployment
- Workflow discover/optimize
- Recruitment & Engagement
- WFM Optimization
- Scorecard, KPI measurement
- Outbound effectiveness
- Call deflection identification
- Technology selection and implementation